Vault Leads

Legal

Terms of Service

Terms governing use of the Vault Leads website and services.

Last updated: May 7, 2026

Terms of Service

Vault Leads — a service of Ground Up Equity LLC

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the Vault Leads website at vaultleads.io and any related services made available by Vault Leads, a service of Ground Up Equity LLC (“Vault Leads,” “Company,” “we,” “our,” or “us”). By accessing the website, creating an account, signing a Lead Purchase Agreement, or otherwise using the Services, you (“you,” “Buyer,” or “User”) agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Description of Service

Vault Leads is a business-to-business real estate lead distribution service operated by Ground Up Equity LLC, a Virginia limited liability company. We source, qualify, and distribute residential property leads to vetted real estate investor buyers. Leads are graded into tiers based on documented qualification criteria and delivered to buyers’ customer relationship management (“CRM”) systems via webhook or other agreed delivery method.

The Services include the website, account dashboard, lead delivery infrastructure, and any related tools or content we make available. The Services are intended solely for use by professional real estate investors, wholesalers, and similar businesses purchasing leads in the ordinary course of their operations.

3. Account Registration and Eligibility

To purchase leads through Vault Leads, you must:

  • Be at least 18 years of age and legally capable of entering into binding contracts
  • Be a real estate investor, wholesaler, or related business operating in good standing
  • Complete a discovery call with Vault Leads and be approved as a buyer
  • Execute a Lead Purchase Agreement (“LPA”) prior to receiving any leads
  • Provide accurate, current, and complete information during registration and keep it updated
  • Maintain the confidentiality of your account credentials and accept responsibility for all activity under your account

Vault Leads reserves the right to refuse service, decline registration, or terminate accounts at our sole discretion, including where a prospective buyer’s markets, exit strategies, or operational practices are not a fit for the leads we sell.

4. Relationship Between These Terms and the Lead Purchase Agreement

For lead transactions, the Lead Purchase Agreement signed by Buyer governs and supersedes these Terms in case of conflict. These Terms govern website use, account registration, and general legal matters not addressed in the LPA.

Operational specifics — including pricing, lead delivery, return windows, return-rate thresholds, suspension triggers, payment mechanics, and market and tier configuration — are set out in the LPA and the buyer’s onboarding configuration.

5. Acceptable Use

You agree to use the Services only for lawful purposes consistent with these Terms and the LPA. Without limiting the foregoing, you will not:

  • Scrape, copy, or systematically extract content, leads, or data from the Services through automated means
  • Reverse-engineer or systematically analyze leads to derive Vault Leads’ qualification methodology, scoring criteria, or sourcing channels
  • Resell, redistribute, license, sublicense, or transfer leads or any portion of them to any third party
  • Use leads to populate competing pay-per-lead services or sub-resell to third parties
  • Share account credentials with any party not authorized by you and approved by Vault Leads
  • Use leads for any purpose other than legitimate property acquisition outreach
  • Send unsolicited mass communications outside legitimate property acquisition outreach
  • Contact any lead who has opted out of communications with you or with Vault Leads
  • Misrepresent Vault Leads or Ground Up Equity LLC in communications with sellers, including misstating your relationship to us
  • Use the Services to violate the Telephone Consumer Protection Act (“TCPA”), CAN-SPAM Act, state consumer protection laws, fair housing laws, or any other applicable law or regulation
  • Attempt to gain unauthorized access to the Services, other accounts, or our systems or networks
  • Introduce viruses, malware, or any other harmful code into the Services
  • Interfere with, disrupt, or impose unreasonable load on the Services or our infrastructure

Compliance with applicable law in your outreach to leads — including TCPA consent verification, opt-out processing, dialer configuration, and recordkeeping — is your responsibility once a lead is delivered to you.

6. Intellectual Property

The Services, including the website, software, data infrastructure, qualification methodology, scoring models, and all related content (excluding lead data delivered to you under the LPA), are the property of Ground Up Equity LLC and are protected by U.S. and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services solely for the purpose of evaluating, purchasing, and acting on leads in accordance with these Terms and the LPA. This license confers no other rights. The Vault Leads name, logo, and brand elements are trademarks of Ground Up Equity LLC and may not be used without our prior written consent.

Lead data delivered to you under the LPA is licensed to you on the terms set forth in the LPA. Nothing in these Terms grants any rights in our underlying systems, source data, or qualification methodology.

7. Account Suspension and Termination

We may suspend or terminate your account at any time, with or without notice, including for:

  • Material breach of these Terms or the LPA
  • Excessive lead returns or quality complaints
  • Suspected fraudulent, abusive, or unlawful conduct
  • Failure to maintain payment in good standing
  • Conduct that places Vault Leads, Ground Up Equity LLC, or other buyers at legal or reputational risk

Specific suspension triggers, return-rate thresholds, and reinstatement procedures are set out in the LPA. Termination of your account does not relieve you of obligations accrued prior to termination, including outstanding payment obligations and ongoing confidentiality and indemnification obligations.

You may close your account at any time by contacting support@vaultleads.io. Any prepaid balance refundable under the LPA will be returned in accordance with the LPA’s refund provisions.

8. Fees, Payment, and No Subscriptions

Vault Leads operates on a prepaid balance model. Buyers fund a balance via Stripe (card or ACH), and lead prices are deducted from the balance as leads are delivered. There are no subscriptions, monthly minimums, auto-renewals, or per-seat charges. You set your own daily and monthly volume caps.

Specific pricing for your account is set during onboarding and recorded in the LPA or the buyer’s onboarding configuration. Prices may vary by market, tier, and lead-specific signals. We reserve the right to adjust pricing prospectively on reasonable notice; price changes never apply to leads already delivered or already paid for.

9. Disclaimers and Limitations of Liability

The Services are provided on an “as-is” and “as-available” basis. We do not guarantee any specific lead-conversion rate, deal volume, return-on-investment, profit, or business outcome. Lead quality is graded honestly within tier definitions, but real estate investing carries inherent risk and lead conversion depends on factors outside our control, including your follow-up, offer structure, market conditions, and operational capacity.

To the maximum extent permitted by law:

  • We disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade
  • We will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost business opportunity, lost goodwill, or lost data, even if advised of the possibility of such damages
  • Our aggregate liability under these Terms and the LPA, for any cause whatsoever, is capped at the total fees you paid to Vault Leads in the twelve (12) months immediately preceding the event giving rise to the claim

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Vault Leads, Ground Up Equity LLC, and our officers, members, employees, and agents from and against any claims, demands, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Services
  • Your outreach to leads, including any TCPA, CAN-SPAM, state telemarketing, fair housing, or other consumer-protection violations arising from your communications
  • Your breach of these Terms or the LPA
  • Your violation of any applicable law or any rights of any third party, including any seller, lead, or other buyer
  • Your representations or statements made to sellers in connection with leads we delivered to you

This indemnification obligation survives termination of your account and these Terms.

11. Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

12. Dispute Resolution; Arbitration; Class Action Waiver

Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the LPA — including the formation, interpretation, breach, or termination thereof — that cannot be resolved through good-faith informal discussion will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. The seat of arbitration will be Norfolk, Virginia. The arbitration will be conducted in English by a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Individual basis only; class action waiver. Disputes will be resolved on an individual basis only. You and Vault Leads each waive any right to bring or participate in any class, collective, consolidated, or representative action against the other. The arbitrator may not consolidate more than one party’s claims and may not preside over any form of class or representative proceeding.

Notwithstanding the foregoing, either party may bring an action in a court of competent jurisdiction in Norfolk, Virginia for injunctive or other equitable relief to protect intellectual property rights or confidential information pending the outcome of arbitration.

13. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top will reflect the most recent revision. Material changes will be communicated through the website or by direct notice to active buyers. Your continued use of the Services after the Last Updated date constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, your remedy is to stop using the Services and close your account.

14. Miscellaneous

Entire agreement. These Terms, together with the Lead Purchase Agreement and the Privacy Policy, constitute the entire agreement between you and Vault Leads regarding the Services and supersede any prior or contemporaneous agreements on the same subject matter.

Severability. If any provision of these Terms is held to be unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

Notices. Notices to Vault Leads must be sent to support@vaultleads.io. We may provide notices to you at the email address on file for your account.

15. Contact

Questions about these Terms? Contact us at:

Vault Leads, a service of Ground Up Equity LLC Email: support@vaultleads.io